Lifelong curiosity and learning are the keys to achieving most things
So here are a few things I’ve picked up to get you started:
Background Context
The wonderful thing about business, product development, the innovation process, creativity and all of this, is that unlike brain surgery, you don’t need to know everything before you start. In fact it’s impossible to know everything about these subjects. Or the situation in which you want to use them is changing so frequently and in unknown ways that it’s better to always assume you don’t, rather than to become arrogant and make costly mistakes.
You learn through application, so read a section and then like children learning to build with blocks, think about it, if you can, try it, but keep your failures quick and small. Reflect on what happened and then try again.
A great place to start for the business teaching, especially if you’re interested in starting your own one day, is with podcast interviews with people who have done it. How I Built This is one of the world’s most popular podcasts for a reason. The quality is excellent and the people they speak to are honest about their experiences. If this is all completely new to you, start with an episode by someone or a company you know, Ben & Jerry’s or AirBnB etc… after a few podcast episodes you’ll have picked up enough language and the style of conversation to be able to find something worthwhile in any of them. Don’t jump straight into something unforgiving like many of the startup podcasts, sadly part of the entrepreneurial fever that seems to be around at the moment is trying to impress you by confusing you. If they can’t explain things in simple to understand terms, then they either don’t understand it themselves, or they are lazy and don’t care about you. Just a word of warning that I’ll hopefully not suffer from in my explanations below. If you think I have, let me know and I’ll correct it.
Teaching Notes & Course Info.
My Unit Codes & Course Links 2024/25:
ME30197 - Business for Engineers
ME30365 - Reverse Engineering
General:
How to use and present ‘tools’ in your work
Student Presentation Hints & Tips - Advice on how to present your work so it can be understood quickly and without distractions.
My Taught Material & Research:
1
Have Good Ideas
Creative thinking, design and how to do it as well as how to manage the process and ways of finding out what your customers really want.
1.1 - Humans are Creative, We Can All Have Good Ideas - The History of Creativity
How we evolved to be creative and what the ancient world can teach us about technology development today.
1.2 - Everyday Creative Thinking - How Ideas Happen
Steven Johnson’s 7 traits of good ideas and why creativity ultimately is all about finding ways of untapping your unconscious mind.
1.3 - Tools & Methods for Generating Ideas on Demand - Brainstorming & Others
Tips, tricks and methods for having ideas when you need them.
1.4 - Tools & Methods for Exploring Problems - The Russian Method of TRIZ
The Russian theory of inventive problem solving. How to use a structured approach to find the real problem worth solving and narrow down the range of possible answers to only the ones likely to succeed.
1.5 - Good Ideas Need Diversity of Thought & Avoiding ‘Idea Fixation’
A common problem for creative problems is becoming fixated on a single idea or approach. This is unhealthy for the project and there are ways to stop it happening.
Creativity in Action:
Watching others be creative gives you ideas about how to do it yourself. So here are some creative practitioners and teachers doing the same challenges we set our students:
Idea Generating Example - Improving and growing a local coffee shop and café
2
Turn Ideas into Reality
You’ve had an idea, now you actually want to do something about it… Where should you start?
2.1 - Choosing Which Ideas to Develop
All idea selection methods are basically an equation between value and effort but make reversible decisions very quickly, make irreversible decisions very slowly.
2.2 - Prototyping - How good ideas are not “Intelligently Designed” but Evolve from trial and error
Often thought of as model making, or producing a finished article for display purposes. Prototyping is one of the most important aspects of creative discovery and good idea generation. Prototype everything, often and as quickly as possible.
2.3 - Design & Opportunity Specifications
Technical documents that can be critical if you want to get other people’s help on your ideas.
2.4 - Product, Price, Promotion & Place - The 4 P’s of making an idea a success
Often talked about as “the marketing mix” all four are important if the product is going to be a success.
3
Learn from Others
3.1 - Reverse Engineering and how it’s your Secret Weapon
Your shortcut up the idea development curve to teach you what the experts already know. Any engineer (and business innovator) should embrace reverse engineering in all its forms (it’s not stealing, it’s learning). An essential development skill.
3.2 - The Teardown Process - Getting to grips with how to take products apart
The forensic disassembly of something for the purposes of learning how it does what it does and why.
Reverse Engineering in Action:
Student Examples - Class of 2019 - Floor Care
Student Examples - Class of 2020 - Kitchen Gadgets
Student Examples - Class of 2021 - Power Tools
Student Examples - Class of 2022 - Toys
Student Examples - Class of 2023 - Garden Tools
4
Know What People Want
Creative thinking, design and how to do it as well as how to manage the process and ways of finding out what your customers really want.
4.1 - Marketing & Market Research
Market research is about finding the lock that opens the best chest, then making a key to fit. Not the other way around. Study your market so you know what they want and need.
4.2 - Voice of the Customer - The Traditional Way of Understanding Customers
The usual method any organisation or inventor uses to work out what they should do is to ask their customers or target users. The problem is… people don’t know what they want!
4.3 - User Observations and Testing - A more expert driven rather than data driven method
For any new project to succeed you need to understand the customer’s needs, intentions and actions, even if they don’t fully understand them themselves. A good way to do that is not to ask them, but to observe them and work out what they really want and need.
4.4 - Jobs to be Done - Outcome Driven rather than Solution Driven
An alternative view on working out what people really want is to approach the problem in terms of Jobs, what job is the user trying to achieve. Awkwardly there are two methods with the same name, both approach it slightly differently and both are good at different things.
4.5 - No One is Average (and other surprising human factors that I’ll keep adding to when I find them)
The world of average is all pervasive, but despite being a useful mathematical tool it’s a horrible method for understanding or designing for people.
4.6 - Minimum Viable Products - Testing the Most Important Element
The best way to test a market is through a series of quick experiments. MVPs are those experiments to test your assumptions and find product market fit, it is not about launching a bugger product quickly.
5
Managing the Creative Process
Techniques and mindsets for managing a creative project that tackles the shortfalls and limitations of traditional methods.
5.1 - The Idea / Creative Lifecycle
The transformation of an idea from an incubating thought through to reality tends to follow the same pattern. Understanding this pattern is helpful in doing it faster.
5.2 - Creative Process Models - Maps of what to do next
Creativity is a very hard thing to predict and structure but lots of people have tried and some methods such as stage gates and design thinking are now common place corporate terms. I like to think of the prescriptive versions of these models as being like maps. Something to follow to help you get from A to B.
My Own Research:
5.3 - The 2 Reasons Why Projects Fail and What That Means for Yours
There are countless ways to fail, but they can all be grouped together into two categories, HOW to do something problems or WHY you’re doing it problems.
Extra Resource - Step by Step guide to Novel vs Routine Project Management
5.4 - A Process Map for any Project - The ‘Fuzzy to Finished’ Development Model
Established design processes usually always start with a “define the problem” step and then a series of “solve the problem” steps. For Novel WHY problems this isn’t helpful. Both the defining and the solving need to be done in parallel.
5.5 - A Process Compass for any Project - A way of keeping track of the risks in your project
Always trust your compass, the map might be wrong or incomplete, but a good compass will always get you out of trouble. It’s the same with project management. Practise using a WHY / HOW compass to navigate any challenge.
Extra Resource - Compass Log Book - Log books and project diaries to keep everything in order.
5.6 - The Three Roles of the Development Journey - Explorers, Prospectors & Miners, which one are you?
5.7 - The Innovation Castle
The innovators quest for a winning solution lies at the centre of a great castle. That castle must be unlocked fully before an idea can become a winner. Leading with purpose and seeking evidence, the Innovation Castle is a helpful visual framework for things you have to consider if your innovation efforts are going to rely on more than just luck.
6
Staying Innovative
Once you’re beyond the initial idea, some thoughts and advice on how to manage and maintain an innovative culture within a growing organisation.
6.1 - Established Company Innovation - How large companies try to maintain that creative spirit
How success can be a trap, intrapreneurs and the challenges of new ideas. How to stay creative and dynamically innovative even as your company grows and becomes more bureaucratic.
6.2 - Soldiers & Artists - Balance these two roles like a gardener rather than a prophet
The different people and mindsets needed for any business to succeed at scale. They are different but must work together in balance. Also my own idea of different operating modes that aligns with this, Preservation vs Discovery.
6.3 - Good / Fast / Cheap - The Holy Trinity of better development
Moving faster improves your chances, methods and approaches to saving time and doing things faster.
7
Innovation Theory
7.1 - Radical & Incremental Innovation
Radical innovation is when you don’t know who the customer is and what they want (typically a novel problem) whereas incremental is a more routine and lower risk activity, although that doesn’t mean it’s boring or unimportant. It’s critical.
7.2 - Pioneers & Conquerors
Should you always try and be the first to market? If you’re a large company researchers don’t think so. They believe you have a better chance of making a long term success by swooping in quickly to conqueror a new market once you can see which design will be dominant.
7.3 - Disruptive Innovation
Christensen’s identification of a dilemma between creating something new that none of your customers want or doing what you know will be more profitable? If you don’t do both you risk being disrupted by someone who will.
8
Business & Entrepreneurship
How to think about competition and creating new business models rather than just new products.
8.1 - History & Purpose of Business
The idea of businesses have been around since ancient times, they are an important part of society and not just a vehicle for making money.
8.2 - Business Organisation Basics - Explaining a few of the basic terms
Established businesses tend to be organised in similar ways, a quick tour of some business basics.
8.3 - Business Models
The key to any successful business is a successful business model. Without it you have hype and maybe even fraud. A successful model needs to be desirable, feasible, viable and adaptable.
8.4 - Competition
Businesses are not murdered, they commit suicide. Business fail not because of the competition but because of poor decision making and a lack of imagination. If you want to stay in business you need to climb the competitive mountain and escape the competition and learn from your worthy rivals.
8.5 - Business Model Innovation
There are ten ways to innovate, a new better product is just one of them.
8.6 - Starting a Business & the Business of Starting
Open and receptive of the facts in front of you, nimble and quick to change course, humble of the reality that luck is often the most critical element. But most of the time you can skew the game in your favour by keeping things as a side project until it can stand on it’s own.
Extra Resource - How to write business plans - the WHAT, WHY & HOW of business pitches
8.7 - Entrepreneurs vs Self-Employed
One is not better than the other, but don’t confuse the two. Entrepreneurs hope to build something bigger that ultimately makes them redundant. Most self-employed roles can’t scale beyond themselves.
8.8 - Growth and Investors
There are many ways to grow and many ways to get financial support. But different investors want different things. The key is building momentum so like a snowball rolling down a hill at some point people think you’re unstoppable.
9
Leadership
The difference between the two and some thoughts on what makes a good leader or management approach.
9.1 - Leadership vs Management
Managers are needed to keep routine projects efficient, but novel projects need leadership, and leadership should always put the wellbeing of its followers before its own.
9.2 - Strategy
A good strategy defines the problem, creates guiding policies and clear actions or instructions as to what to do.
9.3 - Dealing with Failure
We all fail, but failing (the verb) can be a positive force and is not the same as failure (the noun)
9.4 - Impact Players
We usually can’t start on day one as the leader, we have to climb to the top. But research shows some character traits in some performers greatly accelerate their rise to the top.
10
Financial Education
Things they don’t teach you in school. How to escape the rat race of chasing an ever higher salary to maintain your ever increasing lifestyle.
10.1 - Personal Finance, Compound Interest & Tax
You can reach financial freedom if your monthly income is greater than your monthly outgoings. Assets produce an income, liabilities an expense. Maximise your assets and use the income to get mor
10.2 - Financial Markets, Stock Exchanges & Traders
Investing is gambling. 92% of active stock pickers fail to beat the market. You’ll always hear the story of your mate who made money in the stock market because everyone keeps their failures quiet.
10.3 - Value - Calculating worth and why prices change
How do you define what something is worth and why does that value go up or down?